ASYAD Academy Lead |
PEOPLE /2024/422 |
ASYAD Corporate |
People |
16/10/2024 |
Job Description
JOB PURPOSE: - To lead the group Talent and Leadership Development strategies that support the execution of business strategies and enhance business performance. Which intails, Leading Asyad Academy’s role in executing the learning and development related initiatives at ASYAD
KEY ACCOUNTABILITIES: - Develop and implement learning strategies and programs that are aligned with the organization’s objectives with the collaboration of key stakeholders this can include (Graduate Programs, HIPO Programs, Collective IDP)
- Define and develop learning and development needs assessment methods to obtain capability needs of staff at all levels. .
- Lead he delivery of learning through sustaining a learning environment that encompasses the 70 20 10 model.
- Maintain and update the Asyad Academy training catalogue to ensure that it is up to date and relevant to development needs for each unit.
- Develop and Lead learning strategies based on group skills gap.
- Partner and collaborate with team and business to manage logistics and delivery of learning programs (internal and external)
- Design project plans for key learning and development linked to the group talent management strategies.
- Evaluate performance and cost effectiveness of internal and external learning to facilitate continuous improvement
- Lead the budgeting of the annual learning and development plan and annual learning and development budgets
- Negotiate contracts with external vendors.
- Produce Training Materials with internal trainers.
- Assess the effectiveness and success of the development plans
Competency Management: - In collaboration with the TA manager, ensure the skills framework is aligned with the development plans.
Lead the L&D function in the BU: - Overseas the l&D teams in the BUs to follow the group Learning and Development strategy.
- Develop group Gap Analysis in coordination with the L&D
COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: - ASYAD Corporate Units
- ASYAD Business s Units
External: - Vendor and supplier
- Government institutions
QUALIFICATIONS & EXPERIENCE: Qualifications - Bachelor’s Degree in HR or related filed
- Any international certificates/ qualification in the field of ports or free zones would be an added advantage.
Experience - Minimum 5 years of relevant experience
- Good command of Arabic & English
- Experience in leading cross-functional program initiatives and facilitating collaboration across a growing matrixed organization to solve complex problems.
- Ability to collaborate within a complex and often ambiguous environment, and to influence senior management and other relevant stakeholders.
- Experience in cultivating business partnerships at a divisional/executive level, with proven success in linking business strategies to business outcomes.
- Proven record of implementing strategic initiatives, policies and operational decisions.
- Experience working in both local and global public and private companies.
- Strong knowledge of the transport and logistics industry
Skills - Ability to effectively collaborate and influence without having formal managerial control.
- Excellent communication skills (oral, written, presentation)
- Excellent commercial understanding and awareness
- Advanced Problem-Solving Capabilities
- Good people development skills (management, coaching and mentoring)
- Excellent negotiation skills, proven track record of successfully pitching for new business.
- General computer literacy (Microsoft Office) and relevant software
Job Requirements
Governance, Risk and Compliance Officer |
CEO OFFICE /2024/421 |
ASYAD Corporate |
CEO Office |
16/10/2024 |
Job Description
JOB PURPOSE: - The Governance, Risk and Compliance Officer will support the business strategy, governance, risk and compliance teams in achieving departmental objectives, and act as a support line between strategy team, ASYAD corporate Units , including business Units.
KEY ACCOUNTABILITIES: - Support the Governance, Risk and Compliance team in the following operational aspects:
- Aggregate data from multiple sources to support the team in risk analysis report.
- Support the team in analyzing data to understand potential risks, concerns, and outcomes of decisions.
- Maintain databases, timelines, and ensure the accuracy of reports at all times.
- Develop concise and visual reporting materials
- Provide support where needed to all ASYAD Group entities within area of the Governance, Risk and Compliance .
Key Responsibilities: - Collaborate with team members to effectively analyze, ensure data accuracy and support the team in the preparation of Governance, Risk and Compliance reports.
- Support the team in the implementation of Governance, Risk and Compliance frameworks.
- Maintaining Governance, Risk and Compliance reporting dashboards.
Compliance and Due Diligence Oversight: - Support the team in carrying out compliance reviews for all corporate units and business units.
- Support the team in conducting regular Governance, Risk and Compliance assessments as per the Annual Assessment Plan.
- Support the team in carrying out counterparty and financial health due diligence assessments.
- Collaborate with business planning teams to establish and communicate risk and compliance objectives and priorities.
- Stay updated on industry trends and regulatory changes impacting due diligence processes.
- Support the compliance team in implementing and monitoring sanctions policies.
Additional Duties: - Provide support and guidance to Business Strategy and Planning team
- Analyze data to identify trends and proactively address areas of potential improvements
COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: - Business Planning
- Risk Management
- Commercial
- Information Technology
- QHSSE
- Marketing and Communications
- Group Internal Audit
- People
- Legal
External: - All Business Units and JV’s
- Oman Investment Authority
- Regulators
QUALIFICATIONS & EXPERIENCE: - Qualifications
- Bachelor’s degree graduate.
Experience - Fresh graduate or maximum one-year corporate experience.
Skills - Team player
- Communication & writing skills
- Ability to adopt change
- Ability to thrive in a fast-paced and dynamic environment.
Job Requirements
Legal Counsel |
LEGAL/2024/420 |
ASYAD Corporate |
Legal |
16/10/2024 |
Job Description
JOB PURPOSE: - ASYAD requires a lawyer to undertake legal work and provide legal operational support to the senior personnel within the legal department, and ASYAD Group SAOC, and its relevant subsidiaries, on general legal issues, including but not limited to corporate, commercial, financing, labour, governance, regulatory, intellectual property, technology and litigation.
KEY ACCOUNTABILITIES: - Provide legal advice on matters relevant to business operations of ASYAD to ensure that ASYAD complies with the laws of Oman and other applicable statutes.
- Provide transactional legal support to other departments within ASYAD, and business units in relation to corporate, commercial, financing, labour, governance, regulatory, intellectual property, technology and litigation.
- Undertake corporate governance activities in accordance with Oman laws, and other applicable statutes.
- Review legal contracts and highlight any legal issues and risks that must be considered by ASYAD and its subsidiaries;
- Draft documents, contracts and agreements, memorandum of association to best protect ASYAD’s interests while undertaking its business operations;
- Review financing agreements, and arrangements, and negotiate with relevant counter-parties;
- Advise on contract claims, or review counter-claims and advise on their resolution;
- Monitor emerging legislation and legal developments relevant to company operations;
- Support in engagement, and management of legal services provided by external lawyers;
- Carry out litigation and other dispute resolution proceedings involving ASYAD Group;
- Support negotiations with counter parties involved in the Group’s operations;
- Provide inputs to and implement policies, processes and procedures so that all relevant legislative requirements are fulfilled;
- Prepare required reports in timely and accurately and meet ASYAD and departmental requirements, policies and quality standards; and Other general legal matters as instructed by senior personnel within the legal department.
- Provision of legal services as set out above in the subsidiaries offices of ASYAD Group depending on business needs from time to time.
COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: - ASYAD Corporate Units
- ASYAD Business Units
External: - Government bodies
- Government owned companies
- Courts
- Law firms acting as advisors to ASYAD’s legal function.
- Counterparties and other private sector entities
QUALIFICATIONS & EXPERIENCE: Qualifications - Bachelor’s degree in law.
- Professional qualification / certification from related Law body is preferred.
Experience - Minimum 8 years of relevant Legal experience.
Skills - Excellent communication and interpersonal skills (oral, written, presentation).
- Strong analytical skills (focus on strategic and conceptual thinking).
- Strong drafting skills and high quality of work.
- Team player.
- General computer literacy (Microsoft Office e.g. Word, Excel, PowerPoint, etc.) mandatory.
- Fluent English language is mandatory.
- Fluent Arabic language is mandatory.
Job Requirements
Senior Legal Analyst |
LEGAL/2024/419 |
ASYAD Corporate |
Legal |
16/10/2024 |
Job Description
JOB PURPOSE: - Senior Legal Analyst is responsible for undertaking legal work and providing operational support to the centralised legal department within the organisation (and its subsidiaries). The role holder shall assist senior legal personnel with legal matters relating to commercial, corporate, litigation, finance, and other areas of law relevant to the business operations of the Group and generally responsible for supporting senior legal personnel in carrying out legal transactions as described below.
KEY ACCOUNTABILITIES: - Assist senior legal personnel in relation to legal matters, and transactions undertaken by the legal department.
- draft, review contracts and documents of legal nature and highlight legal issues and risks and propose resolutions.
- Highlight the relevance of legal risk management and the need for business and project-wide risk management.
- Provide preliminary legal opinion and interpret of legal documentation and applicable laws and regulations, as may be applicable.
- Provide preliminary legal opinion on claims, and potential issues of disputes, and recommend next steps.
- Review, and assist in negotiating of all contracts including marking up to reflect agreed positions, managing all forms of contractual agreements, including Memorandum of Understandings, Shareholders Agreements, Sale and Purchase Agreements and Consultancy Agreements.
- Assist in the due diligence process of acquisition and investment decisions from a legal point of view.
- Manage all issues related to legal disputes, court cases, settlement, etc.
- Assist in corporate governance tasks including but not limited to undertaking ordinary general meeting, extraordinary general meetings, and annual general meetings, and ensure compliance with Oman laws and policies.
- Ensure compliance with internal legal policies and assist in any reporting requirements pursuant to such policies, and updating internal records as per internal policies.
- Process bills related to legal transactions and fees.
- Update case files and legal records in information systems
- Support the operations of the legal department and legal administrative tasks.
- Take notes and minutes of legal meetings and follow-up of action plans.
- Assist in correspondences between the legal department and various stakeholders.
- Update guidelines and processes for the legal department.
- Support project work and project-related tasks
- Provide corporate secretarial services to ASYAD, and its subsidiaries.
- Any other legal work as may be instructed by senior legal personnel within the legal department.
- Provision of legal services as set out above in the subsidiary’s offices of ASYAD Group depending on business needs from time to time.
COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: - ASYAD Corporate Units.
- Subsidiaries of Asyad Corporate.
External: - Government bodies.
- Government owned companies.
- Courts.
- Law firms acting as advisors to ASYAD’s legal function.
- Counterparties and other private sector entities.
QUALIFICATIONS & EXPERIENCE: Qualifications - Bachelor’s degree in law.
- Professional qualification / certification from related Law body is preferred.
Experience - Minimum 5 years of relevant Legal experience.
Skills - Excellent communication skills (oral, written, presentation).
- Strong analytical skills (focus on strategic and conceptual thinking).
- Strong drafting skills and high quality of work.
- Team player.
- General computer literacy (Microsoft Office e.g. Word, Excel, PowerPoint, etc.) mandatory.
- Fluent English language is mandatory.
- Fluent Arabic language is mandatory.
Job Requirements
Materials Coordinator |
SUPPLY CHAIN DEPARTMENT/2024/207 |
MWASALAT |
Supply Chain Department |
16/10/2024 |
Job Description
Job Purpose: To carry out day to day inventory operations and ensure that spare parts and other material are available as per specifications and timelines so as to enable smooth operations in Mwasalat. Key Responsibilities - To provide efficient inventory counter services (in shifts) and issue spare parts and other material after verifying the requisite authorized documentation as per policy and highlight any discrepancies to Warehouse Supervisor.
- To receive and store spare parts and other materials after verifying quantity, specification and quality of spares & materials; to coordinate with Engineering department for quality checks of spares (as and when required) and highlight any discrepancies
- To carry out periodic stock checks and inform supervisor about stock requirements.
- To carry out proper data entry and documentation as per standard operating procedures and to maintain and file all receipts.
- To ensure proper storage of spare parts and materials; to maintain cleanliness of inventory area and discard packaging and other waste as per guidelines.
- To ensure security of stores and its contents.
- To assist Warehouse Supervisor in identifying slow moving, obsolete and scrap items on a periodic basis.
- To follow HSE guidelines for operations of stores and ensure safe inventory operations.
- To stay updated with latest processes and best practices in area of stores and inventory management by participating in training programs & seminars etc.
- To support the IT and technology enablement of various processes in the Stores function so as to increase efficiency and streamline processes.
- To prepare analysis, reports & presentations and to provide any other assistance as and when required
- Any other assigned duties from time to time.
Job Requirements
Technical Coordinator |
ENGINEERING/2024/203 |
MWASALAT |
Engineering |
16/10/2024 |
Job Description
Job Purpose: To assist Engineers of various units of the Engineering Department by carrying out data analysis, documentation, reporting and by monitoring performance of respective engineering unit at MWASALAT. Key Responsibilities: - To develop and ensure adherence to processes, templates and timelines for collection of utilization, reliability and maintenance data. To ensure timely and accurate sharing of information by charge hands and other relevant stakeholders.
- To carry out analysis of maintenance data under the guidance of the respective Engineer so as to come up with useful insights for improving the effectiveness of the maintenance function at MWASALAT. To identify gaps and improvement opportunities by conducting technical & financial review of utilization and reliability MIS reports.
- To assist in preparing the business case for implementation of performance improvement initiatives, presents to key stakeholders and assist in its implementation.
- To assist in the preparation of maintenance schedules for preventive and predictive maintenance; to monitor the adherence to the same and prepare status updates.
- To monitor the performance of maintenance contractors / vendors on service level parameters and follow up when required.
- To prepare reports and presentations as and when required.
- To assist in the evaluation of vendors, equipment, spares etc.
- To assist in the Technology Enablement of various maintenance processes at MWASALAT and to guide/train the maintenance staff in the usage of IT systems.
- To assist in the implementation of programs to assure safety and emergency preparedness.
- Any other assigned duties from time to time
Job Requirements
A/C / Auto Electrician |
ENGINEERING/2024/202 |
MWASALAT |
Engineering |
16/10/2024 |
Job Description
Job Purpose: To carry out the Preventative and corrective electrical and Air Conditioning system maintenance of ONTC/Mwasalat Vehicles in order to ensure safe and reliable vehicles for uninterrupted operations. Key Responsibilities: - To carry out regular preventive maintenance activities for all/any ONTC/Mwasalat vehicle types in order to ensure vehicle availability as per operations requirement.
- To carry out corrective maintenance activities for all/any ONTC/Mwasalat vehicle types in order to ensure vehicle availability as per operations requirement.
- To diagnose, service, repair and or replace all electrical and Air Conditioning system vehicle components under the instruction of the charge-hand/Supervisor or any line Manager.
- To test and verify vehicle’s condition by conducting test drives and other test/checks before releasing any vehicle to operations department.
- To complete all required documentation as per Charge-hand/Supervisor or any line Managers instructions.
- To perform any other duties and responsibilities within your capability as instructed by a Charge-hand/Supervisor or any line Manager.
- To adhere to all QHSE policies and guidelines in the workplace. To wear Personal Protective Equipment at all times whilst on duty within ONTC/Mwasalat premises.
- To attend any training courses offered to enhance work related knowledge as instructed by a Charge-hand/Supervisor or any line manager.
- To attend any road side assistance call in any location that ONTC/Mwasalat vehicles operate.
- To operate / drive any ONTC/Mwasalat vehicles, example Recovery, Forklift and Pick-up truck (License Permitted) as instructed by a Charge-hand/supervisor or any line Manager.
- Place of work is at any ONTC/Mwasalat office, depot or workshop within the Sultanate of Oman, location to be at the discretion of ONTC/Mwasalat Management.
- Normal working hours will be 40 hours per week worked on a rostered shift basis covering 24 hours, seven days per week.
Job Requirements
Denter |
ENGINEERING/2024/201 |
MWASALAT |
Engineering |
16/10/2024 |
Job Description
Job Purpose: To carry out accident damage repairs and Preventative body / Chassis maintenance of ONTC/Mwasalat Vehicles in order to ensure safe and reliable vehicles for uninterrupted operations. Key Responsibilities: - To carry out accident damage repairs for all/any ONTC/Mwasalat vehicle types in order to ensure vehicle availability as per operations requirements.
- To carry out corrective maintenance and refurbishment activities for all/any ONTC/Mwasalat vehicle types in order to ensure vehicle availability as per operations requirement.
- To diagnose, repair and or replace damaged body/chassis related components under the instruction of the charge-hand/Supervisor or any line Manager.
- To test and verify vehicle’s condition by conducting test drives and other test/checks before releasing any vehicle to operations department.
- To complete all required documentation as per Charge-hand/Supervisor or any line Managers instructions.
- To perform any other duties and responsibilities within your capability as instructed by a Charge-hand/Supervisor or any line Manager.
- To adhere to all QHSE policies and guidelines in the workplace. To wear Personal Protective Equipment at all times whilst on duty within ONTC/Mwasalat premises.
- To attend any training courses offered to enhance work related knowledge as instructed by a Charge-hand/Supervisor or any line manager.
- To attend any road side assistance call in any location that ONTC/Mwasalat vehicles operate.
- To operate / drive any ONTC/Mwasalat vehicles, example Recovery, Forklift and Pick-up truck (License Permitted) as instructed by a Charge-hand/supervisor or any line Manager.
- Place of work is at any ONTC/Mwasalat office, depot or workshop within the Sultanate of Oman, location to be at the discretion of ONTC/Mwasalat Management.
- Normal working hours will be 40 hours per week worked on a rostered shift basis covering 24 hours, seven days per week.
Job Requirements
Transport Planning & Execution Manager |
SLS/2024/237 |
Oman Post & ASYAD Express |
SLS |
16/10/2024 |
Job Description
JOB Purpose: As the Planning and Execution Manager, you will play a crucial role in overseeing the strategic planning, efficient execution, and seamless operation of logistics and transportation services. This role requires meticulous attention to assets and resources planning, effective execution of plans, comprehensive reporting, superior customer service, and strong leadership in managing day-to-day operations, people planning, and shift scheduling. Day-to-Day Operation Management: - Direct and supervise day-to-day operational activities, including dispatching, routing, and coordination of resources to maximize productivity and minimize downtime.
- Resolve operational issues promptly and implement corrective actions as needed
- Develop and implement operational plans and schedules to ensure timely and efficient delivery of services.
- Collaborate with stakeholders to align planning efforts with organizational goals and customer expectations.
2. Assets and Resources Planning: - Strategically plan and manage assets and resources (personnel, assets) to optimize efficiency and meet operational demands.
- Forecast future resource requirements based on business projections and operational needs.
3. Execution: - Oversee the execution of logistics and transportation operations to ensure adherence to schedules, quality standards, and safety protocols.
- Monitor and manage operational performance metrics to achieve operational excellence and customer satisfaction.
4. People Planning and Leadership: - Lead and mentor a team of operational staff, providing guidance and support to enhance performance and professional development.
- Plan and schedule workforce requirements, including shift planning and staffing adjustments based on operational needs and peak periods.
5. Reporting: - Prepare regular reports on operational performance, including key metrics such as on-time delivery, resource utilization, and cost efficiency.
- Analyze data to identify trends, inefficiencies, and opportunities for improvement.
6. Customer Service: - Ensure exceptional customer service throughout the service delivery process.
- Address customer inquiries, concerns, and complaints promptly and effectively to maintain high levels of customer satisfaction.
7. QHSSE - Ensure strict adherence to Quality, Health, Safety, Security, and Environmental (QHSSE) standards in all fleet operations.
- Comply with QHSSE policies and procedures to minimize risks, prevent accidents/incidents, and promote a safe working environment for all personnel involved in fleet activities
8. Invoicing/Documentation: - Verify and validate service delivery against contractual agreements and customer requirements.
- Prepare accurate pre-invoices based on completed services and agreed-upon terms
Qualifications: - Diploma/ Bachelor’s degree in Logistics, Supply Chain Management, Transport, or a related field.
Experience: - - 10 years of experience with (Bachelor’s degree) or 15 Years experience with ( College Diploma).
- Transport of Oil and Gas experience is plus.
Skills:- - Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Strong communication skills.
- Problem-solving abilities and adaptability in a fast-paced environment.
- Ability to work independently and as part of a team.
- Fluent in Arabic and English (both written and spoken)
- Proficiency in logistics software and systems for planning, reporting, and operational management
Job Requirements
Planner |
OPERATIONS/2024/027 |
ASYAD Ports |
Operations |
16/10/2024 |
Job Description
JOB PURPOSE: - To perform various tasks pertaining to effective planning of vessel discharge & load operations, yard layouts & operations for Imports, MTs, Exports and Transshipment with due segregation as per department policies and procedures. The planning considers vessel stability, cargo safety & security, an efficient yard and vessel operation. Close real-time monitoring of vessel, berth, yard and gate operations to ensure that vessel, cargo / containers have confirmed positions at any point of time to reduce shifting and unproductive moves either while loading or unloading.
KEY ACCOUNTABILITIES: - In liaison with Joint Planning Office (JPO) Team Lead, provides the vessel, yard, gate and berth planning & administration.
- For all types of cargo operations – Dry Bulk, Containers, Multi-purpose, RORO, Liquid Bulk.
- Ensure each shipment is handled in the correct way, this will include freight, weight measurement– determination and calculation, requesting adequate equipment & manpower are in the right place at the right time.
- Responsible for planning the activities based on discharge / load documentation such as Stowage Plans, Bills of Lading, Cargo / Vessel Manifests, Load List, Booking, Release Requests, IMDG declarations, Special Requests for services and others. Digitize these documents by uploading them in TOS.
- Prepare generate and communicate vessel load/discharge plans and vessel work plans in TOS as applicable to the relevant department / Vessel Agents.
- Real-time monitoring of vessel / yard / gate / berth cargo operations to improve terminal productivity.
- Cargo Accounting - Reconciliation of import, export and storage cargoes.
- Manage all customer electronic or manual documentation – Booking, Pre-Note, Release Requests – Import / Export, Cargo Manifests in preformatted form.
- Responsible for planning the effective utilization of Berth, Yard, Gate and other port facilities.
- Based on inputs from the Vessel Agent for the voyages, keep the JMT / Planning Board always updated with all relevant data for each voyage / cargo.
- Responsible for organizing & minute- Pre-Ops / Toolbox meetings. Manage Draft Survey and reporting proactively.
- Reports problems and issues especially the issues of complexity or impact on the operations.
- Maintain yard inventory to track the movement of cargo and “Gate Opening / Closing” for export cargo as per rules and yard setups to maximize productivity, capacity and efficiency.
- Responsible for planning the gate movements and scheduling truck appointments.
- Report on a regular basis on the status of berth, yard density, equipment utilization and strategy/allocation changes.
- Prepare daily yard work plans related to discharges, receiving exports, housekeeping etc.
- Responsible for data quality of all vessel / cargo related information especially review the data quality of tally sheets from various points and the cargo transactions in JMT. Contribute to continuous process improvement of workflows of the department.
- Responsible for quality checks and controls of all invoices before processing by Commercial team.
HSE Responsibilities: - Ensure that all HSE instructions are fully understood and complied with.
- Must demonstrate total commitment to the company safety policies through participation and proactive involvement.
- Reporting HSE incident, near misses and violation to immediate supervisor.
- Responsible to participate in safety meetings and safety drills held on board and ensures operations abide by established/HSE operating procedures and practices and equipment is used within predetermined capacities
Qualification, Experience and Skills Qualifications - Diploma degree in logistics, maritime and port, or similar discipline.
Experience - 3 years of experience in Planning of cargo / containers, preferably multi-purpose port or terminal.
Knowledge/ Skills - Understanding of Shipping and Port Industry.
- Excellent communication skills and negotiating skills.
- Focus on details and high accuracy. Ability to work safely in adverse weather conditions.
- Good Presentation skills to present information in a one-on-one and small group.
- Good Communication skills and aptitude to create effective teams.
- Good Problem-Solving Skills; Good Team Management Skills.
- Computer literacy including MS Office.
- The ability to write reports and keep records.
- Good planning & administrative skills.
- Needs to be in good physical condition (full body check to be performed + check height phobia + Color Blindness).
- Obtain cooperation and assistance to meet objectives within a multi-cultural environment.
- Extensive and hands-on understanding of modern terminal operations including computer terminal management systems.
- Extensive and in depth understanding of vessel and yard planning.
- Strong communication skills with the ability to communicate with team and customers.
- Extensive knowledge of operational practices.
- Fluent in English, both written and spoken.
- Dynamic, rigorous, and strong tolerance for the elements. Ability to work in shifts and long hours.
Business Understanding: - Solid understanding of the shipping industry in general and Port & Terminals in specific.
KEY INTERACTIONS Internal: - Commercial.
- Operation.
- Maintenance.
- HSSE.
- Harbour & Marine.
External: - All customers including Shipping Lines, Vessel Agents, consignees, shippers, and other logistic support service providers, (both existing and potential).
- ROP/Customs/Immigration/Health & Quarantine and related government bodies etc.
Job Requirements
CEO Executive Assistant |
CEO OFFICE/2024/026 |
ASYAD Ports |
CEO Office |
16/10/2024 |
Job Description
JOB PURPOSE: - Provides high-level administrative support and assistance to the CEO& acting as the point of contact among executives, employees, clients, and other external partners.
KEY ACCOUNTABILITIES: - Manage professional scheduling for CEO, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics.
- Compose and edit letters, documents, emails, and proposals and ensure follow-up with those that require answers, responses, and written replies.
- Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business.
- Organize team communications and plan events, both internally and externally.
- Manage communication between upper management and employees, liaising with internal and external executives on various projects and tasks.
- Ability to resolve complex administrative problems independently and perform tasks that are diverse and advanced.
- Ordering office supplies and replacements, as well as managing mail and courier services.
- Taking minutes at meetings and distributing formal copies to the attendees afterward.
- Keeping organized and accurate records, making updates to databases.
- Assisting with special projects as needed & other duties as assigned.
Administrations support: - Bills Management: utility bills, Omantel electricity & water
- Event Management
- Travel Management
Qualification, Experience and Skills Qualifications - Bachelors degree in business administration or equivalent fields.
Experience - 3 years’ experience in the same filed
Knowledge/ Skills - Ability to maintain accuracy
- Great planning abilities
- Amazing interpersonal skills
- Ability to follow confidentiality guidelines
- Excellent communication skills
- Proficient in Microsoft Office
- Excellent time management skills with a proven ability to meet deadlines.
KEY INTERACTIONS Internal: - ASYAD Corporate.
- BODs.
- Executives.
- All Staff.
External: - Visitors.
- Clients.
- Government Authorities.
- Suppliers.
Job Requirements
Government Services Lead |
CE & RETAILS/2024/236 |
Oman Post & ASYAD Express |
CE & Retails |
16/10/2024 |
Job Description
Role Objective: The Government Services Lead is responsible for developing, negotiating, and managing postal service contracts with government clients, as well as overseeing third-party service offerings to retail government facilities. This position is pivotal in ensuring the seamless delivery of postal and government services, fostering key partnerships, and contributing to the efficient functioning of government agencies. Key Responsibilities & Accountabilities: Strategic:
- Government Contracts Strategy: Develop and execute a strategic plan for government client contracts, identifying opportunities for expansion, optimization, and revenue growth.
- Partnership Development: Cultivate and nurture strategic partnerships with government agencies to enhance collaboration and service delivery effectiveness.
- Market Analysis: Conduct market analysis and research to identify trends, opportunities, and challenges in the government services sector, informing strategic decision-making and planning.
- Service Enhancement Strategy: Develop strategies to enhance postal and government services, including third-party service offerings, to improve efficiency, quality, and customer satisfaction.
Operational:
- Contract Negotiation & Management: Lead the negotiation and management of postal service contracts with government clients, ensuring alignment with organizational objectives and regulatory requirements.
- Third-Party Service Oversight: Oversee the provision of third-party services at retail government facilities, ensuring contractual compliance, service quality, and customer satisfaction.
- Regulatory Compliance: Ensure compliance with postal regulations, government procurement policies, and contractual obligations in all aspects of service delivery.
- Performance Monitoring & Optimization: Monitor key performance indicators (KPIs) related to government service contracts and third-party offerings, analyzing data to identify areas for improvement and optimization.
- Financial Management: Develop and manage budgets for government service operations, optimizing resource allocation and cost-effectiveness to achieve financial objectives.
People:
- Team Leadership & Talent Development: Lead, mentor, and develop the team and coordinators to ensure operational excellence and employee engagement.
- Communication & Reporting: Communicate effectively with internal and external stakeholders, providing updates, sharing insights, and addressing inquiries or concerns related to government service contracts and operations.
- Stakeholder Engagement: Foster positive relationships with internal teams, government clients, third-party service providers, and other stakeholders, promoting collaboration and alignment toward common goals.
Functional:
- Government Contract Management: Proficiency in managing government contracts, including contract negotiation, drafting, implementation, and compliance monitoring.
- Postal Regulations & Policies: In-depth understanding of postal regulations, policies, and procedures relevant to government service contracts, ensuring compliance and adherence to regulatory requirements.
- Government Procurement Processes: Knowledge of government procurement processes, procedures, and regulations.
- Stakeholder Management: Skill in building and maintaining positive relationships with government clients, internal teams, third-party service providers, and other stakeholders to facilitate collaboration and achieve mutual objectives.
- Market Analysis & Trends: Proficiency in conducting market analysis, trend forecasting, and competitor analysis in the government services sector to identify opportunities, threats, and emerging trends.
- Contractual & Legal Knowledge: Understanding of contractual terms, legal frameworks, and risk mitigation strategies relevant to government service contracts.
- Data Analysis & Reporting: Ability to analyze data, track key performance indicators (KPIs), and prepare reports to monitor contract performance, identify insights, and support decision-making.
- Problem-Solving Skills: Strong problem-solving abilities to address complex issues, resolve conflicts, and develop innovative solutions to overcome challenges in government service contract management.
- Technology Utilization: Familiarity with technology solutions for contract management, data analysis, and communication to streamline operations and enhance efficiency in government service delivery.
Behavioral:
- Leadership & Team Management: Ability to lead and motivate a team, provide direction, guidance, and support, fostering a positive work environment and promoting teamwork and collaboration.
- Communication & Negotiation: Excellent communication and negotiation skills to effectively convey ideas, negotiate terms, and resolve conflicts with government clients, stakeholders, and third-party service providers.
- Adaptability & Flexibility: Capacity to adapt to changing priorities, market dynamics, and regulatory requirements, demonstrating flexibility and resilience in managing government service contracts.
- Strategic Thinking: Strong strategic thinking and planning abilities to develop long-term strategies, set goals, and prioritize initiatives aligned with organizational objectives and government client needs.
- Decision-Making: Sound judgment and decision-making skills to assess risks, evaluate options, and make timely decisions in managing government service contracts.
- Ethical Conduct: Commitment to ethical conduct, integrity, and compliance with legal and regulatory standards in all aspects of government service contract management.
- Customer Focus: Customer-centric approach, with a focus on understanding and meeting the needs of government clients, ensuring high levels of satisfaction and service quality.
- Conflict Resolution: Ability to manage conflicts, negotiate resolutions, and handle difficult situations diplomatically and professionally in government service contract management.
Job Requirements
Facility and Maintenance Engineer |
ADMIN AND FACILITY/2024/235 |
Oman Post & ASYAD Express |
Admin and Facility |
16/10/2024 |
Job Description
Role ObjectiveLeading the Contracts and Procurement team to develop and implement the best strategies in this field, focusing on pre-tendering, tendering, In-Country Value (ICV), post-award processes, vendor management, and contract execution support for all projects related to Oman Post and Asyad Express/Asyad Logistics. The aim is to minimize risk and safeguard the companys interests. Key Responsibilities & AccountabilitiesStrategic: - Develop and prepare the annual tendering and contract strategy, along with the business plan.
- Create the annual In-Country Value (ICV) plan and oversee its comprehensive implementation.
- Ensure that Oman Post and Asyad Express/Asyad Logistics are well-informed about and adhere to the relevant policies and procedures.
Operational: - Ensure all tendering documentation and procurement requirements are prepared in accordance with OIA directives and Asyad policies.
- Obtain all necessary approvals, including those from Tender Committees. Attend meetings with the Contract Holders PC/ITC and MTC Tender Board as needed to present proposals.
- Review and prepare a comprehensive Scope of Work and Evaluation Criteria, develop an appropriate pricing structure, prepare the Bill of Quantities, and draft Tender Documents with suitable conditions (EPC/Construction/Services/Consultancy/Manpower/Training/Supply, etc.), ensuring compliance with company policies and procedures.
- Conduct strategy workshops to formulate and advise on the best tendering strategy based on the scope, value, type, and schedule. Secure approval from relevant parties and committees for the strategy.
- Select the appropriate form of contract and draft the terms and conditions as part of the tender documents to ensure protection of the company’s interests.
- Manage the entire tendering cycle, including pre- and post-bid clarifications.
- Ensure proposals from bidders are received and evaluated in accordance with OBC policies and procedures.
- Oversee the preparation of commercial evaluation results, ensuring fairness, transparency, and accuracy as per established criteria.
- Supervise the preparation and finalization of contract agreements.
- Monitor vendor performance to ensure alignment with contractual agreements.
- Address and resolve issues arising during contract execution, implementing effective dispute resolution techniques.
- Evaluate breaches of contract terms, delays in delivery/completion, assess applicable penalties, and liaise with the Vendor, End-user, QS, and Accounts Payable.
- Review contract variations, verify rates against contractual terms, and issue Variation Orders to the Vendor.
- Continuously analyze commercial and contractual terms, providing management with regular updates on contract performance and offering clear, practical improvement proposals.
- Review the final account prepared by the QS and ensure effective contract close-out procedures are followed.
- Support Buyers in drafting appropriate terms and conditions for RFPs and RFQs.
- Oversee contracts awarded by issuing “Letters of Award” to successful bidders and regret letters to unsuccessful ones.
- Manage contract administration, including renewal reminders, amendments, cancellations, extensions, and claims. Obtain necessary approvals from management, ITC, Shareholders, and MOG, and maintain up-to-date tracking records. Lead or participate in all related negotiations.
- Serve as the Tender Committee Secretary: organize and attend meetings, prepare agendas, take minutes, and ensure departments are informed of outcomes and implementation decisions.
- Supervise the ongoing ordering of materials to maintain appropriate inventory levels.
- Coordinate with Inventory to ensure accurate stock level management.
- Evaluate vendor performance to determine if continued business relationships are warranted.
- Ensure company participation in supply contracts to secure materials at competitive rates.
- Compare prices among vendors to make informed purchasing decisions.
- Coordinate with vendors and their delivery staff to ensure safe and timely delivery of purchased goods.
- Perform any additional tasks as required by the VP/GM.
- Take full responsibility for ensuring In-Country Value (ICV) compliance in accordance with OIA guidelines and Asyad direction.
People: - Lead the organization and execution of site visits and pre-bid meetings for bidders, coordinating with End-users.
- Ensure coordination with all departments to finalize scope and evaluation criteria.
- Facilitate interdepartmental coordination to support bid evaluations.
- Work with the internal tendering committee to secure approvals, either through meetings or circulars.
- Obtain approved designs for products from the relevant departments.
- Assist team members as needed and provide support to relief staff in their duties.
- Participate in management and supervisory meetings as required.
- Actively contribute to the development and enhancement of the Procurement & Contracts (P&C) team.
- Foster a culture of Health, Safety, and Environmental (HSE) compliance, ensuring all activities adhere to OBC’s Quality, Health, Safety, and Environmental standards.
Knowledge & SkillsFunctional: - Market Intelligence
- Business Case Development and Analysis
- Contract Management
- Spend Management
- Procurement Planning
- Tendering Legal and Regulatory framework understanding
Behavioral: - External Perspective
- Defining Priorities
- Judgment
- Drive and Resilience
- Driving Change
- Developing Talent
- Learning Focus
- Collaboration
- Impact and Influencing
- Authenticity
Job Requirements
Technology Business Partner Senior Associate |
TECHNOLOGY/2024/390 |
ASYAD Corporate |
Technology |
16/10/2024 |
Job Description
Job Purpose:
- The Technology Business Partner (TBP) for Asyad Centralized Units (CUs) acts as a strategic interface between IT and critical business functions, including the People, Finance, and Supply Chain Units. The TBP is responsible for understanding the technology needs related to workforce management, people development, budgeting, budget monitoring, procurement planning, and communication plans, ensuring that IT solutions drive business performance and efficiency.
Key Accountabilities: Strategic Alignment: - Serve as the primary liaison between The Technology Unit and the People, Finance, and Supply Chain Units.
- Understand the strategic goals, challenges, and processes of these business units.
- Align Technology initiatives with the objectives of these units to support business growth and efficiency.
Technology Planning and Execution: - Identify and recommend technology solutions to enhance workforce management, people development, budgeting, procurement, and communication processes.
Workforce Management and People Development: - Collaborate with the People Unit to implement technology solutions that support talent acquisition, performance management, learning and development, and employee engagement.
- Ensure technology solutions facilitate effective workforce planning and management.
Recruitment Management and Monitoring: - Partner with the People Unit to implement and manage recruitment processes, including applicant tracking, candidate assessment, and onboarding.
- Monitor and analyze recruitment metrics to ensure effective hiring practices and continuous improvement.
Financial Management: - Lead the budgeting cycle for the Technology Unit in coordination with technology BU Heads, All CU, and the Finance Unit.
- Develop, present, and manage the Technology budget; provide transparency to costs; manage cost allocation chargeback principles; and measure the benefits of Technology investments.
- Ensure accurate and timely financial data is available to support decision-making processes.
- Track and monitor the Technology Unit Budget and generate required reports for management.
Supply Chain Planning and Monitoring: - Partner with the Supply Chain Unit to prepare the annual Technology Unit procurement plan.
- Track and monitor the Technology Unit Procurement Plan and generate required reports for management.
Stakeholder Engagement: - Build and maintain strong relationships with key stakeholders in the People, Finance, and Supply Chain Units.
- Facilitate clear and effective communication between The Technology Unit and CUs to foster collaboration and mutual understanding.
Communication Management: - Develop and implement effective communication strategies to ensure clear and consistent information flow between The Technology Unit, CUs, and BUs.
- Manage internal and external communication related to The Technology Unit initiatives, ensuring all stakeholders are informed and engaged.
- Create and distribute regular updates, newsletters, and reports to keep stakeholders informed about projects, changes, and impacts.
Communications & Working Relationships: Internal: - ASYAD Corporate Units, ASYAD Business Units
External: - Government institutions, Private sector companies, Other related stakeholders, Local and Global Digital Innovation Factories, IT vendors
Qualifications & Experience: Qualifications: - Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s degree preferred).
- Proven experience in engaging with senior business leaders and managing stakeholder relationships.
- Good understanding of business processes in HR, Finance, and Supply Chain.
Experience: - Minimum 5 years of relevant experience or related capacity.
- Comprehensive knowledge of the transport and logistics industry.
- Experience working in complex organizations with senior management and external stakeholders to align strategies and ensure execution.
- Demonstrated ability to lead change in a complex organization.
Skills: - Ability to effectively collaborate and influence.
- Proven ability to manage complex cross-functional projects and work well within a team.
- Excellent communication skills (oral, written, presentation).
- Strong stakeholder management skills.
- Good people development skills (management, coaching, and mentoring).
- General computer literacy (Microsoft Office: Word, Excel, PowerPoint, etc.) is mandatory.
- Fluent in English.
Job Requirements
Paralegal |
LEGAL/2024/255 |
ASYAD Shipping |
Legal |
16/10/2024 |
Job Description
Job Detail: Position Title : Paralegal Job Purpose: The Paralegal is responsible for providing legal, secretarial, and administrative assistance to ASYAD Shipping Company S.A.O.C. (ASYAD Shipping). General Counsel, Senior Legal Manager and the legal department in general in ASYAD Shipping. Key Accountabilities Description Performance Indicators / Key Expected Legal Function Secretarial Support: - Manage legal administrative tasks, and legal secretarial work including but not limited to conducting general meetings or board meetings, including liaising with legal personnel, and the Ministry of Commerce, Industry and Investment Promotion to deposit documents as required by law, and other relevant stakeholders.
- Responsible for recording minutes of meetings conducted by the legal department and important meetings that senior legal personnel may attend.
- Handle the tasks of maintaining amongst other records legal templates, relevant legal opinion.
- Draft official correspondence and letters under the direction of the lawyers, including all shipping related documents (such as Shipbuilding contracts, Special Purpose Vehicle Companies and finance related documents)
- Receive general inquiries and provides necessary support and clarifications to external and internal stakeholders in conjunction with lawyers in the department.
- Respond to routine requests for information/updates such as corporate documents of ASYAD Shipping, and its subsidiaries, and ensuring all stored appropriately, and shall refer more complex matters to appropriate legal staff.
- Assist with all matters, including monitoring status of requests, assisting with and/or doing research under the supervision of lawyers in the department.
- Ensure that the tasks assigned are executed following the objectives and are delivered completely, accurately daily, including by following up with personnel within the legal department, or other business departments and units.
- Ensure compliance with internal policies from a documentation, listing, archiving, and filing perspective, or as instructed by senior personnel within the legal department.
- Assist in legal risk management duties and legal compliance issues.
- Assist with basic Arabic/English translation and instruct external translators where necessary.
- Track and record legal panel fee hours for control purposes and maintain updated statistics on an ongoing basis for the legal section.
- Responsible for recording invoicing of external law and ensuring all statements of account are paid in a timely manner after approved by relevant legal personnel.
- To be evaluated by General Counsel.
Administrative support - Perform routine administrative activities required of a legal professional.Perform tasks of : typing/editing/formatting/saving/verifying/searching/versioning all legal documents.
- Work closely with all lawyers to ensure that all paperwork produced is legally accurate, in compliance with the approved house style, is stored safely and is readily available for retrieval.
- Prepare and manage the various filing, diarizing, and alert systems.
- Maintain an accurate diary system at all times of all matters, including archiving from time to time.
- File legal documents and correspondence accurately, appropriately, and expeditiously, in accordance with internal policies and practices.
- Arrange and book meeting rooms, parking bays, and ensure hospitality support for all meetings.
- Arrange delivery and collection of documents and personnel.
- Arrange legal department meetings and provide venue and hospitality.
- Any other legal work as may be instructed by senior legal personnel within the legal department.
Qualifications: Minimum Qualification: - Bachelor’s degree in law.
Minimum Experience: - 0 – 2 year experience in Legal Field.
Job Specific Skills: - Experience in a law firm, or commercial enterprise is preferred. Possess a strong work ethic, able to work unsupervised.
- Excellent organization skills, preferably with legal and experience of IT and systems management.
- Methodical approach to problem solving and carrying out work tasks.
- Be a self-starter, with drive, determination and self-discipline.
- Have a strong focus on delivering quality services and products.
- Excellent communication and interpersonal skills.
- Willingness to learn and innovate, seek improvements.
Frameworks & Authority: - Reports to General Counsel, Senior Legal Manager and legal department in general.
Competencies: - Legal Advice and Problem Solving
- Legal Expertise
- Regulatory Requirement
- Logistics Sector Knowledge
- Commercial Mindset
Job Requirements
Capability Development Senior Manager |
PEOPLE /2024/382 |
ASYAD Corporate |
People |
16/10/2024 |
Job Description
JOB PURPOSE: - The Capability Development Senior Manager is responsible for driving the organizations leadership and talent strategy, focusing on embedding new capabilities within Asyad Group systems. This role Lead the planning and implementation of succession planning, leadership development, and career planning programs, ensuring a seamless integration of these capabilities to enhance organizational performance and adaptability. Additionally, the role manages the leadership talent agenda, fostering a culture of excellence and innovation to meet Asyad strategic objectives. The Senior Manager will ensure that new Capabilities are effectively incorporated into the business processes, promoting continuous growth and competitiveness.
KEY ACCOUNTABILITIES: Divisional Strategy Development and Implementation
- Develop and direct the implementation of the divisional strategy ensuring alignment to the unit strategy, ASYAD’s vision, mission and corporate objectives.
- Ensure the provision of subject matter expertise for the assigned domain and provide counsel to ASYAD leadership on all related areas to facilitate the achievement of ASYAD’s strategy and divisional strategies.
Leadership - Manage the achievement of divisional objectives through effective leadership and by setting of individual objectives, managing performance, developing and motivating the team to maximise performance in achieving divisional objectives.
- Lead the talent development initiatives for the assigned division, collaborating with discipline experts and thereby ensure the availability of talent to fit business requirements.
- Contribute to recruiting, developing and retaining people in the team with outstanding skills, qualifications and potential.
- Provide guidance to the team in driving the business’s key strategic initiatives on various business projects.
- Coordinate and manage the workload of the team in respect of timelines of planning cycles
Key Roles and Work Leadership Development: - Strategically design and implement bespoke leadership training interventions that align with Asyad Groups specific needs.
- Regularly assess the impact of these initiatives to ensure they enhance alignment with Asyad Group’s strategic objectives and industry benchmarks.
Succession Planning: - Develop a robust succession planning framework that proactively identifies and prepares potential leaders for critical roles, ensuring alignment with Asyad Group’s strategic ambitions.
- Design and manage the implementation of succession planning methods and processes; clarify and respond to business needs and issues; and monitor and report on outcomes, initiating remedial actions, where necessary.
Career Planning: - Establish comprehensive career planning mechanisms that assist Asyad Group employees across all verticals in achieving their professional goals while supporting organizational growth.
- Design and manage the implementation of career planning methods and processes; clarify and respond to business needs and issues; and monitor and report on outcomes, initiating remedial actions where necessary.
- Partner with Leaders to create clear and feasible career pathways that meet both individual aspirations and business necessities.
Talent Management and Strategy: - Manage the leadership talent agenda to robustly support Asyad Group’s strategic plans, ensuring readiness for future challenges and expansion.
- Execute thorough talent evaluations to foster the development of high-potential individuals into future leadership positions.
Capability Development: - Identify the capabilities needed to meet the current and emerging business needs.
- Evaluate current capabilities, identify gaps, and prioritize development activities.
- Motivate others to develop their capabilities and fulfill their personal potential.
- Build capabilities elsewhere in the organization through mentoring and other informal methods in coordination with Culture team.
- Lead efforts to embed new skills and capabilities within Asyad Group’s framework, enhancing organizational agility and efficiency.
- Collaborate with ecosystem to ensure that these new capabilities are seamlessly integrated into everyday business processes.
Innovation and Continuous Improvement: - Advocate for a culture of innovation that integrates cutting-edge technologies and methodologies.
- Initiate enhancements in talent management processes, utilizing data-driven insights for optimal decision-making.
Cultural Program Integration: - Collaborate closely with the Culture team to utilize cultural programs as innovative platforms for embedding new skills and practices within Asyad Group.
- Use these cultural initiatives to drive transformation and ensure alignment with Asyad Group’s core values and strategic goals
Stakeholder Collaboration: - Support integration of HR strategies with business initiatives by fostering strong collaborations with internal stakeholders across the Group.
- Support in build strategic alliances with educational and professional institutions to broaden the scope of leadership development programs available to Asyad Group.
Key Reporting / Integration Relationships and Boundaries- Corporate Units CXOs.
- Human Resources Managers
- Group HR
- HR Strategy
Performance Monitoring and Evaluation - Collect, record and analyse data relating to commercial execution activities to support the performance monitoring and evaluation of the Function against planned strategies and operational targets.
- Contribute towards the regular review of Function objectives and uncertainties, making sure they align with the latest developments within technological, regulatory and financial environments and report to stakeholders.
- Policies, Systems, Processes and Procedures
- Lead the implementation of the divisional policies, systems, processes, procedures and controls covering all areas of assigned functional so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
- Reporting
- Provide executive leadership and stakeholders with key insights and feedback on various analyses in the form of reports, to facilitate informed decision-making and strategy formulation.
- Ensure that all divisional reports are prepared timely and accurately and meet ASYAD requirements, policies and quality standards.
Policies, Systems, Processes and Procedures - Lead the implementation of the divisional policies, systems, processes, procedures and controls covering all areas of assigned functional so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
Reporting - Provide executive leadership and stakeholders with key insights and feedback on various analyses in the form of reports, to facilitate informed decision-making and strategy formulation.
- Ensure that all divisional reports are prepared timely and accurately and meet ASYAD requirements, policies and quality standards.
Policies, Systems, Processes and Procedures - Lead the implementation of the divisional policies, systems, processes, procedures and controls covering all areas of assigned functional so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
- ReportingProvide executive leadership and stakeholders with key insights and feedback on various analyses in the form of reports, to facilitate informed decision-making and strategy formulation.
- Ensure that all divisional reports are prepared timely and accurately and meet ASYAD requirements, policies and quality standards.
COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: - Chief Executive People
- Corporate Units Chiefs
- BU’s CEO’s
External: - Government institutions
- International learning organization.
QUALIFICATIONS & EXPERIENCE: Qualifications - Bachelor’s Degree in Business Administration or related filed
- Masters’ Degree in Business Administration, or any related subject is preferred.
- Any international certificates/ qualification in the logistics an added advantage.
Experience - 8 years of substantial work experience, including 3-6 year Managerial experience.
- Excellent command of Arabic & English
- Experience in leading cross-functional program initiatives and facilitating collaboration across a growing matrixed organization to solve complex problems.
- Ability to collaborate within a complex and often ambiguous environment, and to influence senior management and other relevant stakeholders.
- Experience in cultivating business partnerships at a divisional/executive level, with proven success in linking business strategies to business outcomes.
- Proven record of implementing strategic initiatives, policies and operational decisions.
- Experience working in both local and global public and private companies.
- Strong knowledge of the transport and logistics industry
Skills - Strong leadership and managerial skills
- Ability to effectively collaborate and influence without having formal managerial control.
- Excellent communication skills (oral, written, presentation)
- Excellent commercial understanding and awareness
- Advanced Problem-Solving Capabilities
- Good people development skills (management, coaching and mentoring)
- Excellent negotiation skills, proven track record of successfully pitching for new business.
- General computer literacy (Microsoft Office) and relevant software
Job Requirements
Revenue & Collection Officer |
FINANCE/2024/020 |
ASYAD Ports |
Finance |
16/10/2024 |
Job Description
JOB PURPOSE: - Receiving cargo clearance documents, checking and verification of cargo clearance related documents submitted by Port operation team & preparation & issuance of invoices to the clients & follow & collection of payments from the port users as well collecting the payment directly in the port through visa cards.
KEY ACCOUNTABILITIES: - Receiving, checking, and verifying all cargo clearance related documents such as customs clearance, Health and quarantine clearance, agent’s delivery order, manifest and packing list (if applicable) etc.
- Issuance of export pre-advice after checking and verification of cargo clearance related documents such as customs clearance, Health and quarantine clearance, agent’s delivery order, manifest and packing list (if applicable) etc.
- Generating the invoices for the services rendered for ships and dhows and forwarding them to the agents for settlement.
- Collection of payment from the extra services rendered to port users handle cash, reconcile the revenue against the services rendered and handover the collection to the operations superintendent.
- Reconciliation of revenue with Bank Account Statement and update the system.
- Handle cashier activities like; petty cash, receive cash, payments and reconciliation including deposit cash to bank.
- Ensure the relevant documentation and invoice formats, cash receipts etc. are always available and re-order the same before stock runout.
- Assure proper application of port tariff.
- Assist in the monthly closing of books.
- Assist in VAT return on quarterly basis related to sales transactions.
- Maintain good relationship with all customers & agents and timely follow up for collection.
- Carry out any additional tasks & assignment from different site whenever required
- Liaise with accounting team for unreconciled receipts to ensure booking of all receipts.
- Report the ageing report with the finance manager on a weekly basis.
- Report the collection report with the finance manager monthly.
- Assist in preparation of cash flow projection monthly.
- Compliance of all HSSE requirements
- Respect and comply with all ASYAD Ports’s business guidelines, rules and ethics and preserve the confidentiality of all ASYAD Ports affairs.
- Be familiar with the ERP functionalities and report any errors to the concern department immediately.
- Follow up and ensure revenues are closed & reported on time.
- Cover revenue assignments in other ports and ports auditing.
- Carry out any other assignment assigned by the line manager
Qualification, Experience and Skills Qualifications - Bachelor’s degree in accounting or finance
Experience Knowledge/ Skills - Computer proficiency, experience in using Microsoft Package and/or any relevant software.
- Knowledge of accounting report and procedures
- Time management and communication
- Advanced in English and Arabic both oral and written.
- Customer Service
KEY INTERACTIONS Internal: - Operation department
- Commercial Department
External: - Consignees and shippers
- Transporters & Port Users
- Tenants
- Bank
- Auditors
Job Requirements
Digital Support Representative |
CE & RETAILS/2023/098 |
Oman Post & ASYAD Express |
CE & Retails |
16/10/2024 |
Job Description
Role Objective: Du and responsibilities generally includes responding to customer questions and complaints on all customer touchpoints through agreed processes, guidelines and SLAs. Additionally, support business growth through supporting customers along their journey with the organizations. Key Responsibilities & Accountabilities: - Accountable to ensure that all customer complaints, inquiries and feedback are closed within the agreed and assigned service level agreement (SLA) at all digital, physical and voice channels.
- Adhere to standards, processes and guidelines set
- Communicate with customers at all stages of interaction as stated in the in process flows and SLA. Responsible for understanding customer’s complaint, inquiry and feedback, determining the causes, communicating the relevant responses and solutions. Also coordinating internally/externally to resolve the matter through communications, follow up and escalations.
- Maintain positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner and ensure that customers are constantly updated and informed at all times.
- Contribute to Lead generation - determine eligibility by comparing client information to requirements.
- Accomplishes sales and organization mission by completing related results as needed
- Develop and maintain positive relations within the organization to ensure customer requests and questions are handled appropriately and in a timely manner. Ensure to alert and escalate to line manager roadblocks and any trending and complex issues.
- Responsible to self- learn new product and services and actively seek to develop knowledge. Additionally, constantly familiarizes self with technology (Systems, applications etc.…) relating to services and products provided to customers.
- Coordinate with call center agents to resolve all customer matters and ensure the agents are constantly informed and up-to-date on all product and service matters.
- Centralize and standardize information provided to customers at all times Ensure information provide consistent, up-to-date product and service information to customers.
- Ensure complete utilization of ticketing system and any other defined technology/tool to capture all inquiries, complaints, feedback and communication with both internal teams and customers.
- Achieve high response rate as mandated in the department’s service KPIs.
- Readiness to work on flexible hours which will include responding to customers during unofficial working hours.
- Coach, guide and support peers in the organization to uplift customer experience across all touch points.
- Assist in conducting root cause analysis on complaints and work with internal stakeholders to implement solutions to reduce the number of complaints.
- Carry out any other activities that are in line with the department deliverables specifically or the organization ultimately as and when required by the line manager.
Job Requirements
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