Job Description
Job Purpose
Responsible for development, implementation, maintenance, and support of various software systems that are crucial for business operations. By leveraging his technical expertise, and to ensure that applications run efficiently, meet user requirements, and contribute to the overall productivity and success of the company.
Key Responsibilities
- To develop, install, configure and maintain ITS, IT business and operations applications in accordance with the requirements of the company and various user departments.
- To implement the company Information Technology policy and standard operating procedures by enforcing polices, defining accesses, monitoring usage.
- To enforce the IT security policy, detect intrusions and take corrective measures.
- To ensure prompt response and resolution for user issues in the departments; to direct the issue to the relevant engineer or to outside vendor as and when required.
- To monitor the performance of the ITS and IT vendors/contractors on the define service levels and proactively work to ensure better service to internal customers by following up & providing assistance in resolution of escalated IT issues.
- To prepare schedule for regular maintenance activities for the ITS and IT applications at the company including applying patches, upgrades and configuring / adding new services/applications as necessary.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- To build awareness of various IT /ITS solutions and their functionalities amongst users through training and ensure awareness of various data security, applications and other IT related risks.
- To create and maintain documentation including system and user manuals, license agreements, technical specifications and evaluations, documentation of modifications / upgrades and regular reports.
- Follow up on vulnerabilities and close them within the specified timeframe.
- Coordinate with the Asyad technology team and provide support whenever required.
Job Requirements