Job Purpose:

To ensure that the highest level of Operations customer service standards as front office are attained and maintained in conformity with company’s objectives and goals.

Key Responsibilities:

• Possess good understanding of NFC Fleet of vessels, Schedule, Prices and Promotions.
• Communicate with current and potential clients via telephone, email, online chat, or social media.
• Provide accurate information to passengers on Schedule, Prices and Promotions.
• Assist Passengers in a manner that meets and exceeds Customer Services Standards.
• Provide Daily booking updates to Supervisor.
• Assist Supervisor in speedy clearance of Passenger queue on Departure/Sailing days and on all days of passengers visiting office for booking and ticketing.
• Create awareness amongst passengers on NFC Terms & Conditions.
• Conduct self in a courteous, friendly and ‘MAY I HELP’ attitude with passengers. Always demonstrate to passengers that we care to be of service to them.
• Prepare Reservations-related information for purposes of auditing and reporting.
• Provide and respond to feedback about any aspect of the job or its duties.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Follow up daily bookings in the E-payment gateway system and Extracting booking statements
• Any other Duties & Responsibilities assigned by Operations Customer Service supervisor/Assistant Operations Manager and/or Operations Manager

 

Job Purpose:

To manage mooring lines, facilitate smooth berthing and berthing of vessels, and perform ground operations and process procedures with competent authorities.

Key Responsibilities:

• Manage mooring lines and facilitate smooth berthing & un-berthing of vessels.
• Assist line supervisor in managing day-to-day ground operations.
• Liaise with relevant Authorities such as Port, Health/Quarantine, ROP Customs, ROP Immigration, and ROP Coast Guard in respect of Vessel Operations.
• Assist the Vessel Crew in smooth loading and discharge operations.
• An understanding of E-ticketing systems to get an access to the passengers & vehicles manifest and cargo details and that is Promoting efficiency through implementing improved operational procedures.
• Responsible for enforcing company policies and procedures within the ground vessel operations & Ticketing Terms and Condition.
• Ensure company policies align with and advance business objectives.
• Provide support on the potential cancellations cases & change sailing time of trips by attending passenger’s inquiries and educate them on the reasons beyond that.
• Any other tasks, duties and responsibilities assigned by the Reporting Officer/Line Manager