Job Role

The institute training supervisor is responsible for ensuring that the training, assessment and quality assurance activities are properly maintained throughout the centre. The training supervisor must have an appropriate background in assessment management, administration and quality assurance. In addition to his key roles, training supervisor will play a role of quality contact with awarding bodies.

• Ensure that the training, assessment and internal quality assurance process and procedures are implemented correctly and consistently across the centre as a whole.
• Liaise closely with other staff members to obtain, and provide EQAs with detailed information on the overall operation of the center.
• Co-ordinate visit arrangements for EQAs.
• Oversee the management of complaints and appeals, and provide data and information to the EQA as necessary.
• Liaise closely with all training sections to ensure that:
  • Registrations/entries are made to the awarding body in accordance with specified procedures.
  • Registrations/entries have been received from the awarding body and learner enrolment numbers are checked.
  • Only suitable staff are used in the delivery, assessment and internal quality assurance processes, in accordance with specified vocational experience/qualification requirements.
  • Staff involved in training, assessment and internal quality assurance have access to and regularly participate in activities designed to promote continuous improvement.
  • Sufficient and effective support is available for confirming the decisions of assessors and IQAs not holding the appropriate assessor/IQA qualifications, as approved and specified by the regulatory authorities.
  • Any action plans are disseminated to appropriate assessors/IQAs/tutors.
  • Any action plans agreed between the EQA and the centre are met within the appropriate timescale.
  • Learners are clearly and uniquely identified for all qualifications, and that the proof of learners’ identities is obtained via evidence for exams.
  • All those involved are notified of assessment dates well in advance.
  • Security arrangements for written papers, coursework assessments, project and practical work are in accordance with the awarding body Instructions.
  • Administration of written examinations, online testing and assessments are in accordance with the awarding body instructions.
  • Learners’ projects and prepared practical work are forwarded to awarding body on time (where applicable).
  • Appropriate records, results or other evidence of achievement are released to other approved centres or learners (as applicable) in cases where learners transfer to other approved centres.
  • Certificates and certificates of unit credit received from awarding body are securely stored prior to issue to learners.
  • Results, certificates, medals or prizes are properly issued to learners at the centre.
  • All general correspondence between the awarding body and the centre is disseminated promptly to all relevant people within the centre.
• Liaise closely with assessors/IQAs to ensure they are:
  • Able to apply equal opportunity principles to assessment.
  • Familiar with the qualifications they are assessing or quality assuring with a knowledge base sufficient to enable them to interpret the knowledge requirements, values and documentation.
  • Familiar with the recording systems, documentation and procedures for assessment and internal quality assurance.
  • Prepared for their role, supported and allowed sufficient time.
• Performing the role of the trainer and assessor within his expertise when its required.
• Ensuring that QHSE policies and guidelines are implemented.
• Carry out any other appropriate duties and responsibility assigned by the institute manager within his expertise.