JOB PURPOSE:

• The IT Help Desk role is the cornerstone of IT Services. As a member of the IT team, you are the first point of contact with the Technology for most of the business and as such you must command not only good technical skills but the professionalism and initiative to get problems resolved quickly and without fuss or escalate as appropriate. Delivering effective business communication should be second nature. This is to serve Asyad ports & its subsidiaries in different sites and locations. The main base of the position will be in Muscat, and the secondary base will be based on business needs. 

KEY ACCOUNTABILITIES:

End Users:

• Performs ongoing maintenance and review of end users’ systems and programs identifies problems and develops appropriate solutions.
• Support of ICT facilities for seminars and conferences.
• Act as the first point of contact for end users.
• Log, follow, and assign users received incidents using the ticketing system.
• Installing and configuring IT hardware and software.
• Diagnosing and solving hardware faults and replacing parts as required.
• Responding within agreed time limits to any given call or email, that is requesting IT support.
• Ensure that end users’ hardware and software are secured by applying the latest manufacturing security patches.
• Ensure that hardware is used within the operating conditions recommended by manufacturers and the IT best practices.
• Perform annual maintenance for end users hardware.
• Manage and maintain MFP devices.
• Escalating major incidents to the IT management.
• Manage and document IT assets.
• Establishing and maintaining a good working relationship with the business units and other stakeholders.
• Adapting working hours to fit agreed shift patterns.
• Assisting with the movement of IT equipment (may be out of regular business hours).
• Follow standard help desk procedures based on ITIL.
• Stay current with system information, changes, and updates.
• Prepare awareness documents for end users.
• Document procedures and configurations for the implemented systems under the service desk.
• Administer the Ticketing system.
• Support the budgeting.
• Support in developing/improving the ICT services.

Supporting/Representing L2 on the site:

• ICT Infrastructure, like Servers, Storage, Network Switches, EMS, UPS etc…
• Ports systems like VTS, Telecom, Gates technologies, Cranes Technologies, IOTs etc…
• Ports Security: Cyber and physical.
• Business Applications like Terminal Operating System, ERP etc… 

Qualification, Experience and Skills

Qualifications

• Diploma in IT or any related fields
• ITIL Foundation.
• N+, A+, ICDL, and CCNA will be an advantage.

Experience

• 3 Years of experience in IT support services.

Knowledge/ Skills

• Knowledge of working with service desk systems.
• Good troubleshooting skills.
• Hands-on hardware maintenance.
• Wide knowledge of Microsoft products including but not limited to MS Windows, MS Office & Office 365.
• Good Knowledge of CCTV.
• Good Knowledge of Networking (LAN, WAN, wired, and wireless).
• Effective communication skills
• Working with the Team and under pressure and after working hours when needed.
• Good Knowledge of multifunction photocopiers maintenance.
• Good knowledge of writing technical reports.
• Proficiency in Arabic and English reading and Writing.
• Experience in port’s technologies will be plus point.

KEY INTERACTIONS

Internal:

• Management
• Asyad Corporate Technologies (L2)
• Asyad Ports and its JVs
• QHSSE
• IT users/customers

External:

• IT vendors

JOB PURPOSE:

• To plan, execute, and manage the critical port’s systems to support the port’s operation’s needs, which includes review & analysis of users/operations requirements, best utilization of system’s functionalities, maximizing the process automation and ensuring the data Quality to maximize the value of technology in Ports industry.
• This position will be in Duqm and may also require 24/7 presence and should be ready to work on a shift basis.

KEY ACCOUNTABILITIES:

• Provide first-line support for port operational systems (TOS, CMS, GMS, etc.) to ensure minimal downtime.
• Monitor system performance, troubleshoot issues, and coordinate with vendors for advanced support when needed.
• Assist in the implementation, testing, and deployment of system upgrades, patches, and new functionalities.
• Support integration activities between operational systems, ensuring seamless data flow and process automation.
• Collaborate with operations, IT, and maintenance teams to understand system requirements and address technical issues.
• Maintain system documentation, including configurations, processes, and troubleshooting guides.
• Ensure compliance with security policies, data integrity, and system backup procedures.
• Participate in user training and support end-users with system-related queries.
• Contribute to continuous improvement initiatives, recommending system enhancements for operational efficiency.

Qualification, Experience and Skills

Qualifications

• Bachelor’s in computer science or equivalent.
• Professional qualification / certification from related IT professional body is preferred.

Experience

• Fresh graduate.

Knowledge/ Skills

• Basic Knowledge of AI/IOT technologies.
• Report creation in Crystal reports.
• Knowledge in SQL / Oracle.
• Troubleshooting common IT problems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Relationship Management
• Understanding of business
• Analytical skills
• Good communication skills (oral, written, presentation)
• Computer programming and database management is an advantage
• Good customer service orientation.
• Fluent English language is mandatory
• Fluent Arabic language is mandatory

KEY INTERACTIONS

Internal:

• Port Users
• Technologies’ Departments

External:

• Service Providers
• Consultants
• Vendors

JOB PURPOSE:

• Having a good Electrician who can lead the technical team in future and participating in the installation, repair and maintaining the Port equipment, having a good knowledge of the automation system and using of the PLC logic control, making decisions and solving problems.

KEY ACCOUNTABILITIES:

• Maintain and troubleshooting Electrical equipment using hand tools and/or programmable logic control.
• Having a good knowledge of Electrical/Mechanical equipment.
• Perform business management duties such as maintaining records and files, preparing reports and ordering spare parts and/or materials.
• Scheduling work activates – scheduling Preventive Maintenance, troubleshooting and activates.
• Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Coordinating Work and Activities of Others -- Getting members of a group to work together to accomplish tasks.
• Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used for Technicians.
• Repairing and Maintaining Mechanical and /or Electrical Equipment if required-- Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily based on mechanical and electronic principles.
• Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Performed any other tasks assigned by supervisor and/or line manager, which could help and achieve fast operation in port.

HSE Accountability

• Comply and contribute to achieve the company HSE KPI’s.
• Comply with HSE policy and the Ministerial decision No.286/2008 (Regulation of Occupational Safety and Health).
• Ensure HSE Audit recommendation implementation especially relating to road & office safety and asset security.
• Reporting HSE incident, near misses and violation to immediate supervisor or through ATD software as appropriate. 
• HSE training attendees is mandatory.

HR Accountability

• Comply and contribute to achieve company HR KPI’s
• Comply with company HR policy

QUALIFICATION, EXPERIENCE AND SKILLS

Qualifications

• Bachelor’s degree in electrical engineering.

Experience

• 3 years’ experience in ports equipment.

Knowledge/ Skills

• Have a good Electrical –Knowledge and tools including uses, repair and maintenance.
• Self-confidence.
• Good knowledge of the English language structure, read and write.
• Updating and keeping-up-to-date technically.
• Knowledge of using teamwork and collaboration to attain perfection at work
• Excellent presenter and communicator
• Creative and supportive person
• Ability to work under pressure to high standard of accuracy.

KEY INTERACTIONS

Internal:

• Commercial
• Operation
• Maintenance
• HSSE
• Harbor & Marine

External:

• Suppliers/Vendors
• Contractors/Subcontractors
• Consultants/Designers
• Clients/End-Users
• Regulatory Authorities
• Utility Companies
• Third-Party Inspectors/Testers

 

JOB PURPOSE:

• Having a Mechanical Engineer who can lead the technical team in future and participate in the installation, repair and maintenance of the Port equipment, having a good knowledge of the automation system and using the PLC logic control, making decisions and solving problems.

KEY ACCOUNTABILITIES:

• Maintain and troubleshooting Mechanical equipment using hand tools and/or programmable logic control.
• Having a good knowledge of mechanical/Electrical equipment.
• Perform business management duties such as maintaining records and files, preparing reports and ordering spare parts and/or materials, Ability to use maintenance programs.
• Scheduling work activates – scheduling Preventive Maintenance, troubleshooting and other maintenance activates.
• Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Coordinating Work and Activities of Others -- Getting members of a group to work together to accomplish tasks.
• Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used for Technicians.
• Repairing and Maintaining Mechanical and/or Electrical Equipment if required-- Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily based on mechanical and electronic principles.
• Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Perform any other tasks assigned by supervisor and/or line manager, which could help and achieve fast operation in port.

HSE Accountability

• Comply and contribute to achieve the company HSE KPI’s.
• Comply with HSE policy and the Ministerial decision No.286/2008 (Regulation of Occupational Safety and Health).
• Ensure HSE Audit recommendation implementation especially relating to road & office safety and asset security.
• Reporting HSE incident, near misses and violation to immediate supervisor or through ATD software as appropriate. 
• HSE training attendees is mandatory.

HR Accountability

• Comply and contribute to achieve company HR KPI’s
• Comply with company HR policy

QUALIFICATION, EXPERIENCE AND SKILLS

Qualifications

• Bachelor’s degree in mechanical engineering.

Experience

• 3 years of experience in port equipment.

Knowledge/ Skills

• Have a good Mechanical –Knowledge and tools including uses, repair and maintenance.
• Self-confidence.
• Good knowledge of the English language structure, read and write.
• Updating and keeping-up-to-date technically.
• Knowledge of using teamwork and collaboration to attain perfection at work
• Excellent presenter and communicator
• Creative and supportive person
• Ability to work under pressure to high standard of accuracy.

KEY INTERACTIONS

Internal:

• Commercial
• Operation
• Maintenance
• HSSE
• Harbor & Marine

External:

• Suppliers/Vendors
• Contractors/Subcontractors
• Consultants/Designers
• Clients/End-Users
• Regulatory Authorities
• Utility Companies
• Third-Party Inspectors/Testers

 

JOB PURPOSE:

• Operating all types of equipment used in the cargo handling operations in port Suwaiq.

KEY ACCOUNTABILITIES:

• Ensure he is fit in all respects for the operation of equipment before starting any equipment.
• Operating Different Types of Cargo Handling equipment at Port.
• Read and understand the owner’s manual of the equipment to know all technical and operational capabilities and operational features of the equipment (seek the support of the supervisor in all cases of doubt).
• Check all elements of the equipment as per the operator’s manual before starting the equipment for operations and ensure the equipment is fit for the operations in all respects.
• In case of any fault is found report immediately to the supervisor.
• Pay attention to the daily Equipment allocation and follow the work instructions of the operations supervisor.
• Ensure the availability of the equipment for fueling, servicing and any other maintenance requirements of equipment.
• Use the equipment only for the purpose of manufacturing and any extra work to be carried out only as per the instruction and supervision of the supervisor.
• Ensure always the equipment works within its operational capacities.
• Follow all set safety and traffic rules while operating the equipment.
• Be very cooperative with ships’ crew, consignees, shippers and truck drivers while serving them.
• Maintain the equipment in a very clean and tidy condition always and parked in
• designated place.
• Prevent any activity which may harm the equipment in any respect.
• Compliance with HSSE requirements.
• Respect and comply all ASYAD PORT’s business guidelines, rules and ethics and preserve the confidentiality of all ASYAD PORT affairs.
• Attend any other assignment assigned by management.

QUALIFICATION, EXPERIENCE AND SKILLS

Qualifications

• Secondary school certificate.
• Valid driving license issued by ROP.
• Capability of equipment operation through proper training and experience.

Experience

• Minimum 3 years of experience.

Knowledge/ Skills

• Knowledge of Shipboard Safety, Hazardous materials, Operations processes and cargo handling.
• Awareness of HSSE requirements of the port.
• Time management, communication and interpersonal skills.
• Capability of reading and writing Arabic. English is an advantage.
• Customer Service.

KEY INTERACTIONS

Internal:

• Operations supervisor
• Operation Officers
• HSSE
• Maintenance
• All the staff at port Suwaiq

External:

• Ships’ crew
• Consignees, shippers
• Truck drivers