Job Description
Role Objective: A Key Account Lead will create long-term, trusting relationships with our clients. The role is to oversee a portfolio of assigned strategic clients, to develop new business from existing clients, and actively seek new sales and business development opportunities. This includes developing strong relationships with clients, connecting with key business executives and stakeholders, and preparing sales reports. The Key Account Lead will also answer client queries and identify new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including Customer experience and key account sales, operations, finance, IT, etc.) to improve the entire customer experience and ensure all client needs and requirements are met. As key account lead, you will collaborate with our sales and business development team to support target achievements, while keeping our clients satisfied and engaged with our products and services in the long term. Key Responsibilities & Accountabilities: Operational: - Management of a dedicated number of key accounts that are the top revenue-generating or
- Strategic business clients that need a VIP dedicated support resource.
- Served as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Forecast and track key account metrics (e.g., monthly/ weekly, semiannual, and annual operational performance)
- Prepare reports on key account status and at-risk clients
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing key account clients and/or identify areas of improvement to meet sales and services quotas
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
- Ensure that operations are aligned with customers’ needs and meet all operational norms and special daily operations
People: - Ensure tasks are understood by the team members and performed responsibly and diligently
- Liaise with management and other line managers (as part of a cross-functional team) for the efficient running of the department.
- Participate in management and supervisory meetings as and when required.
Education & Qualifications
- Bachelor’s degree in business administration, Marketing, Communications, or a related field.
Experience - Bachelors degree holder with 5+ years of experience in the commercial field, or 9 years of experience for diploma holders.
- Proven work experience in a customer interface department.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives.
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Analytical skills
Functional - Excellent interpersonal and facilitation skills.
- Ability to juggle different priorities and deliver high-quality outcomes under pressure.
- Proven capability in providing timely, accurate reporting requirements.
- Excellent verbal and written communication skills.
- Ability to prioritize and meet deadlines effectively under time constraints.
- Excellent written and spoken Arabic.
- Excellent written and spoken English.
Behavioral - Excellent interpersonal skills
- Excellent negotiation skills
- Excellent communication skills
- Excellent development skills
- MS Office skills
- Good commercial acumen.
- Customer-oriented
- Understand the key issue
Job Requirements
Job Description
Role Objective: To perform a range of administrative tasks to support the sales department, such as conducting customer phone calls, dealing with customer service inquiries, arranging sales appointments, providing information to the sales team, creating and processing sales orders, managing customer accounts, and performing data entry tasks as necessary. Its a busy role that demands data analyzing and research skills, good time management, and organization skills. Key Responsibilities & Accountabilities: Strategic: - To support the department manager in putting plans to bring sales & Profit.
- Negotiate and follow up with clients and close the contract deals.
- Proactively prospect for new business opportunities.
- To identify & develop new markets or channels / new product opportunities for the ASYAD Express product range in the B2B arena.
- Carry out any other activities as and when required by the reporting manager.
- To act as a focal point for ASYAD Express contracts.
- Check CRM compliance and status to ensure the system is maintained and updated correctly.
- Create weekly and monthly delivery reports, presentations, and dashboards.
- Managing the correspondence between the sales team and clients.
- Monitoring customer accounts.
- Providing data and reports to help the sales team.
- Follow up and resolve commercial clients’ complaints.
- Sort and archive client contracts.
- Manage the contract database and update the sales teams in regards the near-to-expiry contracts to start the renewal process.
- Proactively prospect for new business opportunities.
People: - Work in conjunction with the commercial team to collectively achieve the ASYAD Express revenue target
Education & Qualifications - Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Experience - Minimum 1-2 years’ experience in a logistics business environment. Prior experience in commercial / sales support will be advantageous.
Functional: - Strong customer service, communication, and organizational skills.
- Effective written and oral communication skills with demonstrated experience of the same across cross-functional teams.
- Strong influencing skills and comfort with negotiating and driving timely decisions.
- Competency in MS Office, MS Excel, and MS Word.
Behavioral: - Strong customer service, communication, and organizational skills.
- Effective written and oral communication skills with demonstrated experience of the same across cross-functional teams.
- Strong influencing skills and comfort with negotiating and driving timely decisions.
- Competency in MS Office, MS Excel and MS word.
Job Requirements
| Sales Lead |
COMMERCIAL - SALES/2025/246 |
Commercial - Sales |
15/05/2025 |
Job Description
Role Objective:The Freight Forwarding Sales Manager is responsible for driving business growth by developing client relationships, managing the end-to-end sales cycle, and achieving sales targets within the freight forwarding industry. The role requires expertise in logistics, supply chain management, and business development, with strong communication, negotiation, and strategic planning skills. Key Responsibilities & Accountabilities:Strategic:- Develop new business opportunities with existing clients and identify areas for improvement to meet sales targets.
- Manage the end-to-end sales cycle, from lead generation to post-go-live review.
- Collaborate with sales team members to identify and grow opportunities.
- Develop and manage sales pipelines and strategies to maximize growth potential.
- Ensure compliance with CRM systems to track sales performance.
Operational:- Act as a liaison between Commercial and Operations teams to review pricing, market penetration, and service Key Performance Indicators (KPIs).
- Assist with challenging client requests and escalate issues when needed.
- Ensure clients are onboarded and retained through effective communication and relationship management.
- Participate in management and supervisory meetings as required.
- Conduct periodic reporting as confirmed by the Commercial Director.
People:- Build and maintain strong relationships with clients through excellent customer service.
- Work cross-functionally with internal teams to ensure efficient operations.
- Help in leadership development within the Commercial team.
- Provide objective assessments for performance measurement.
Education & Qualifications:- Bachelor’s degree in a related field, Business Administration, marketing, with no specific professional qualifications required.
Experience:- 5+ years of experience in a busy service-based sales environment (preferably logistics-related).
- Experience in managing customer relationships and driving business growth.
Functional Skills:- Strong knowledge of customer service, communication, and organizational skills.
- Effective written and oral communication across cross-functional teams.
- Strong influencing and negotiation skills.
- Proficiency in MS Office (Excel, Word) and CRM systems.
- Proven ability to provide accurate and timely reporting.
Behavioral Skills:- Excellent interpersonal and facilitation skills.
- Ability to manage multiple priorities and deliver high-quality outcomes under pressure.
- Strong problem-solving and decision-making capabilities.
- Ability to prioritize tasks and meet deadlines effectively.
Job Requirements
Job Description
Role Objective: - As a Supply Chain Solutions Sales Manager, you will be responsible for driving business growth by managing and developing client relationships, generating new sales opportunities, and achieving sales targets within the Supply Chain Solutions industry. This role requires a strong understanding of logistics and supply chain management, excellent communication and negotiation skills, and a proven track record in sales.
Key Responsibilities & Accountabilities: Strategic: - Identify and target potential clients to expand the customer base.
- Conduct market research and analysis to identify emerging trends, competitors, and opportunities for growth.
- Develop and implement sales action plans to achieve or exceed sales targets.
- Contribute to the company’s overall freight forwarding sales strategy.
Operational: - Generate leads and actively pursue new business opportunities through cold calling, networking, and industry events.
- Develop and deliver compelling sales presentations, proposals, and quotations.
- Negotiate and close sales contracts, ensuring profitability and alignment with company objectives.
- Follow up on all estimates submitted to customers.
- Monitor and participate in RFQs with the designated freight forwarding operations team.
- Support the onboarding and transfer of new business from contract signing to business-as-usual status.
People: - Build and maintain strong relationships with existing clients.
- Serve as the primary point of contact for key accounts, ensuring exceptional customer service and satisfaction.
- Conduct regular client meetings to understand their needs, address concerns, and identify new business opportunities.
- Collaborate with internal teams to ensure smooth execution of client requirements.
- Work closely with the Freghit Forward Manager and Operations team.
Education & Qualifications: - Bachelor’s Degree or High Diploma in Business Administration, Logistics, Supply Chain Management, or a related field.
Experience: - 7+ years of experience in Supply Chain Solutions Sales or business development with a bachelor’s degree.
- 9+ years of experience with a high diploma.
Functional Skills: - Strong knowledge of international trade, logistics, and supply chain management concepts.
- Proficiency in sales and CRM software.
- Willingness to travel as required.
Behavioral Skills: - Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain strong client relationships.
- Results-oriented mindset with a demonstrated track record of achieving sales targets.
- Proactive and self-motivated with the ability to work independently and as part of a team.
Job Requirements
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